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Frequently Asked Questions

When will my order be processed?

Items are either “Ready to Ship” or “Made to Order”. Ready to ship items ship within 1-2 full business days of your order placement. Made to Order processing times vary and take anywhere from 2-5 business days to make. Please see individual listings for specific processing times.


How will my item be shipped?

Your item will be shipped international airmail by the South African Postal Service.


When can I expect my order

After your order has processed, items take anywhere from 10 days to 3 weeks to reach their international destinations. If you would like a shipping estimate for a particular destination, please message me.


Is gift wrapping available?

Yes! All OffbeatMelody items come lovingly gift wrapped in a signature tin ready for gift giving 🙂


Do you have a return policy?

Yes. If you are not completely satisfied with your purchase, please contact me within 7 days of receipt. After your return request has been acknowledged and accepted, simply return the item to me in its original unworn condition, in similar protective packaging. Upon receipt, I will issue a full refund of the purchase price excluding the original delivery charge.

Please note:
Goods will only be accepted for return if I am contacted within 7 days of receipt and I have approved the return.

The item is your responsibility until it reaches me. Therefore for your own protection I recommend that you send the package with a tracking number.

The cost of returning the item to me is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Items not eligible for returns:

*Custom orders, where all details are agreed upon before manufacture.

*Post Earrings, due to hygiene reasons (unless faulty)

*Items returned due to the customers failure to read the detailed product listing (size too big/small, etc).